You can't claim online if the defendant's address is outside England and Wales. Sometimes you'll need the court's permission to serve the claim form. There are special procedural rules that have to be followed and the position can sometimes be a little complicated so you may need to seek guidance from the court. There is a special procedure for European cross-border claims (eg, you're shunted at traffic lights in Rome and want to claim here). The claim limit is €2,000 using the European small claims procedure (see the European Consumer Centre for more). There is a standard claim form which you can issue through the county court. If you win, they'll be ordered to pay your costs, which may include translation fees. In Scotland the small claims maximum is £5,000 while in Northern Ireland it's £3,000.